Shipping Policy

At AltMeds.in, we strive to deliver your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver your purchases from our store.

1. Order Processing Time

Orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

In case of any delay due to stock availability or logistics, customers will be informed via email or phone.

2. Shipping Charges

Shipping charges are calculated based on order weight, delivery location, and courier partner rates.

Any additional charges (e.g., remote area delivery) will be communicated before dispatch.

From time to time, we may offer free shipping as part of promotional offers.

3. Delivery Timeline

Metro & major cities: 3–5 business days

Other towns & rural areas: 5–10 business days
Delivery times may vary depending on the destination, courier performance, and local conditions (e.g., strikes, weather disruptions).

4. Order Tracking

Once your order is shipped, you’ll receive a tracking ID via email or SMS to monitor your parcel’s progress through our delivery partner’s website.

5. Address Accuracy

Please ensure your shipping address, phone number, and pin code are entered correctly at checkout.
AltMeds.in will not be responsible for delivery issues caused by incorrect or incomplete addresses.

6. Undelivered Orders

If a shipment is returned to us due to non-availability, refusal to accept, or incorrect address, we may:

Reship the order upon your request (additional shipping charge applicable), or

Issue a refund after deducting return shipping costs.

7. Damaged or Missing Items

If your parcel arrives damaged, tampered, or incomplete:

Please do not accept the package from the courier.

Immediately inform us at rahmanhomoeohome@gmail.com within 48 hours of delivery, with order details and photos.
We’ll investigate and offer a replacement or refund as applicable.

8. International Shipping

Currently, we do not offer international shipping.
We serve customers across India through our trusted domestic courier partners.

9. Contact Us

For any queries related to shipping, delivery, or tracking, please contact:

M/s Rahman Homoeo Home
Address: Azara, Guwahati, Assam – 781017
📞 Phone: 9717562093
📧 Email: rahmanhomoeohome@gmail.com
🌐 Website: www.altmeds.in